Refund Policy
At Energy Save House, we are committed to providing our customers with high-quality products and services focused on enhancing home energy efficiency. We understand that sometimes purchases may not meet your expectations, and we want to ensure a hassle-free experience when it comes to returns and refunds.
Eligibility for Refunds
You may request a refund within 30 days of your purchase, provided that the product is unused, in its original packaging, and accompanied by the receipt or proof of purchase. This policy applies to all items purchased through our website.
How to Request a Refund
To initiate a refund, please follow these steps:
1. Contact our customer service team at [email protected] with your order number and the reason for the return.
2. We will provide you with instructions for returning the item.
3. Once we receive the returned product and confirm its condition, we will process your refund within 7-10 business days.
Non-Refundable Items
Please note that certain items are non-refundable, including:
– Gift cards
– Downloadable software products
– Items marked as clearance or final sale
Exchanges
If you receive a defective or damaged item, please contact us immediately at [email protected]. We will gladly arrange for an exchange or provide you with a replacement at no additional cost.
Contact Us
For any questions regarding our refund policy, please don’t hesitate to reach out:
- Email: [email protected]
- Phone: (555) 123-4567
Thank you for choosing Energy Save House. We appreciate your commitment to energy efficiency and sustainability!